Reclaim The Power Of Technology™
  Services

301.943.5312

703.209.5817
 

 

Site Survey and System Recommendations

  • Knowing what you have and where is critical information. To assist you in tracking your computer resources we created the System Inventory and Service Report (SISR). The SISR consists of a System Inventory/Service Record (exportable to Excel) and associated documents for each workstation and server you own. This documentation provides you with easy access to system information including IP Addresses, MAC Addresses, installed software and hardware, hard disk drive used and available space, and much more.

  • After compiling the data for the SISR, we send you a report of our recommendations to make each of your existing systems perform as safely and productively as possible.

Network Services

  • Windows Server installation and configuration

  • Design and configuration of Windows Peer-to-Peer networks - No file server required

  • Resource and printer sharing

  • Remote Access

  • Router and firewall installation and configuration

  • Network Diagrams

  • Wired and Wireless Infrastructures

Backup Services

  • Tier A Services - Backups are started and checked manually by an OTW technician using our backup devices. Media is included in Tier A pricing so you never have to worry about buying magnetic or optical media. Tier A Services are usually temporary, but can be a permanent solution.

  • Tier B Services - We automate your backups which use your equipment and media. A technician will check your backups, change the media and remove the recorded media from your premises for safe keeping.

Because we realize our preconfigured options won't fit everyone's needs, we also tailor custom solutions.

Preventive Maintenance

  • Disk Defragmentation

  • Virus Definition Updates

  • OS Security and Critical Updates

  • SpyWare Detection and Removal

  • more...

These are just a few of the many tasks necessary to keep your PCs running safely and efficiently. We designed both our Monthly (MPMS) and Quarterly (QPMS) Preventive Maintenance Services to not only assure your systems are up to date, but also enhance your productivity.

Troubleshooting and Repair

When problems arise solutions are just a phone call away. After assessing the severity of the issue we'll have someone in your office for resolution at a time that's convenient for you.

  • Standard Response - OnTheWire, Inc. will respond to requests for non mission critical failures with 48 hours of speaking with the client unless other arrangements are agreed upon at the time of the call.

  • Accelerated Response - OnTheWire, Inc. will have a technician on-site within 24 hours of speaking with the client. Accelerated Response may require an additional fee.

  • Remote Support Service (RSS)- RSS offers live online chat, remote PC control, remote diagnostics, and file transfer in an on-demand, secure connection. Powered by NTR Inquiero, RSS allows immediate attention for your issue. Click here to see the steps required to get started...

  • Mission critical failures are urgent and handled accordingly on a case-by-case basis.

Internet Services

  • Domain Name Registration

  • Business Website Creation

  • Custom Event Website Creation - see ViewOurDay

  • Hosting

  • more...

OnTheWire, Inc. is an authorized ValueWeb™ Reseller.

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

OnTheWire, Inc. is a Registered Member of the Microsoft® Partner Program and a Microsoft® Software Advisor

copyright ©1999-2008 OnTheWire, Inc.